Privacy Policy

Effective Date:11/21/2025

Introduction

Auto Dent Quality (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.autodentquality.com) or use our services at our Austin, Pflugerville, and San Antonio locations.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

Information We Collect

Personal Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request a free estimate or quote
• Schedule an appointment for auto body repair, paint services, or PDR
• Call our main line (512) 925-7262 or hail damage hotline (888) 355-4245
• Email us at info@autodentquality.com
• Sign up for newsletters or promotional materials
• File an insurance claim through our services
• Provide vehicle information for repair services

This personal information may include:

• Name
• Email address
• Phone number
• Mailing address
• Vehicle information (make, model, year, VIN)
• Insurance information
• Payment information
• Photos of vehicle damage
• Any other information you choose to provide

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Click data
• Date and time of visits
• Cookie data

Information from Third Parties

We may receive information about you from third parties, including:

• Insurance companies you’ve authorized to share information with us
• Vehicle history report services
• Parts suppliers and vendors
• Credit reporting agencies (for financing options)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our auto body repair, paint, and PDR services
• Process your service requests and appointments
• Communicate with you about your vehicle repairs
• Send you estimates, invoices, and service updates
• Process insurance claims on your behalf
• Provide customer support and respond to your inquiries
• Send you marketing communications (with your consent)
• Improve our website functionality and user experience
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations and industry regulations
• Analyze business trends and customer preferences

How We Share Your Information

We may share your information in the following circumstances:

With Your Consent

We may share your information with third parties when you have given us explicit permission to do so.

Service Providers

We may share your information with trusted third-party vendors who perform services on our behalf, including:

• Payment processors
• Insurance companies
• Parts suppliers and distributors
• Rental car companies
• Email service providers
• Website hosting and analytics services
• Marketing and advertising platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or subpoenas
• Legal processes or government requests
• Protection of our rights, property, or safety
• Enforcement of our terms and conditions
• Investigation of potential violations
• Protection against legal liability

Business Transfers

If Auto Dent Quality is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

With Insurance Companies

When you file an insurance claim for auto body repair, we share necessary information with your insurance provider to process your claim and coordinate payment.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance
• Deliver targeted advertising
• Analyze website traffic and user behavior

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and choices

You can control cookie preferences through your browser settings. However, disabling cookies may limit certain website features.

Third-Party Analytics and Advertising

We may use third-party analytics services such as Google Analytics to understand how visitors interact with our website. These services may use cookies and similar technologies to collect information about your browsing activity.

We may also work with advertising networks that display our ads on other websites. These networks may use cookies to show you relevant ads based on your interests.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can also manage advertising preferences through the Network Advertising Initiative or Digital Advertising Alliance opt-out tools.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and firewalls
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection
• Secure payment processing systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Right to Access

You can request access to the personal information we hold about you.

Right to Correction

You can request that we correct inaccurate or incomplete information.

Right to Deletion

You can request that we delete your personal information, subject to certain exceptions.

Right to Opt-Out

You can opt out of receiving marketing communications from us at any time.

Right to Data Portability

You can request a copy of your data in a structured, commonly used format.

Right to Restrict Processing

You can request that we limit how we use your information.

Right to Object

You can object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us using the information provided below.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To submit a CCPA request, contact us at info@autodentquality.com or call (512) 925-7262.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

Links to Other Websites

Our website may contain links to third-party websites, including insurance companies, parts suppliers, and review platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:

• Legal and regulatory requirements
• Insurance claim timeframes
• Business operational needs
• Warranty periods
• Customer relationship duration

When we no longer need your information, we will securely delete or anonymize it.

International Data Transfers

Auto Dent Quality operates primarily in Texas, serving Austin, Pflugerville, and San Antonio. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this privacy policy periodically. If we make material changes, we may notify you through email or by posting a notice on our website.

Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Auto Dent Quality

Phone:
Main Line: (512) 925-7262
Hail Damage Hotline: (888) 355-4245

Email:
info@autodentquality.com